Feature work examples
A closer look at product work across healthcare, retail, and enterprise platforms.
Premera billing & invoices portal
New pages for the customer-facing digital experience. Large-scale company initiative bringing billing features in-house. I ran user tests, incorporated new design patterns, and coordinated stakeholders with this data-heavy initiative.
Plush Care async visits
New feature that introduced a message-based visit option in addition to a video visit for primary care appointments. User flow included a new condition-specific triage, success, and confirmation screens.
Plush Care / Accolade personal care plan
Design exploration for new care plan with goal of connecting 3rd party health apps. Frequent meetings with staff physicians prior to creating prototypes for moderated user testing. Worked with engineering team on best plug-in / solution for data visualization components.
Asynchronous prescription refills / end visit experience
New feature that included pharmacy (via SureScripts) and doctor database integration. End visit experience was served up after online primary care visit and was users' first introduction to this program. Performed moderated user tests on Figma prototypes.
Prescription refills / My Account experience
Full management and visibility of your prescriptions including opting in/out and triggering a new refill. Built for web and mobile apps.
Blue Shield of CA specialty care booking
New user flow built specifically for Blue Shield that added the ability to search for a doctor (not just timeslot) and sort by a specialty area. There was a lot of coordination with the Blue Shield design team that included working directly with a shared Figma file for stakeholder visibility.
eBay internal application
Sole designer for ground-up web application built for internal marketing teams, from initial concept to production-ready. Main use case was for marketing team to configure and publish site banners and ads. Close collaboration with eBay's technology team, which was building out new tools and functionality in parallel.
eBay internal application design
Led interviews on how internal marketing team would work with and manage these pages.
Nordstrom transportation and logistics application
Ground-up internal web application for Nordstrom's logistics team. Core users were onsite in Seattle, so I was able to perform direct interviews on initial problems and why something new was needed. Data-heavy and content-focused, with close work alongside the dev team on the best dashboard and application platform to use.
Nordstrom transportation and logistics application
New customizable dashboard templates created.
Amazon Fuse customer journey
Amazon Fuse integrates with global mobile carriers to allow them to offer Amazon products (e.g. Prime Video, Prime) to their customers. This user flow depicts a scalable "Partner X" customer-facing journey from client-side text message to Prime Video app download. Heavy coordination between Amazon go-to-market and legal teams, plus localization of all messaging, which I managed using Amazon's internal translation submission tool.
