Case study · Accolade
Accolade connects members with personalized healthcare support and clinical guidance. While members appreciated direct access to care teams, tracking multi-step health goals — like managing a GLP-1 therapy or a chronic care plan — often felt scattered across messages, appointments, and disconnected third-party apps.
We needed a unified Personal Care Plan dashboard that translates complex clinical advice from staff physicians into clear, actionable daily steps and highly readable data visualizations.
Healthcare UI requires strict medical accuracy and patient safety. Designing a personalized care hub required close coordination with internal partners.
Helped clarify the hierarchy of clinical guidance — GLP-1 nutrition baselines, target heart-rate zones, and body composition tracking — and ensured recommendations were presented in reassuring, medically sound, and easy-to-digest language.
Partnered with engineering to define scalable data-visualization specs. Because metrics flow from both member inputs and connected health devices, I designed dynamic state logic — empty, partial, populated, and synced — that plugged into Accolade's existing backend without causing rendering lag.
To keep members motivated without overwhelming them, I developed a system of visual components tailored for tracking progress over time.
I ran multiple rounds of moderated usability testing with members managing specialized care plans, evaluating comprehension, visual clarity, and task completion.
Differentiating "empty" vs. "locked" metrics
Feedback: in early concepts, empty states for unsynced devices felt broken or inactive to users.
Iteration: introduced clear callouts ("Sync health device to unlock metrics") paired with contextual prompt cards explaining why syncing adds value.
Macro & nutrition scannability
Feedback: users found raw gram numbers confusing without contextual targets.
Iteration: shifted to a prominent central primary metric — a target progress ring — flanked by supporting sub-metrics ("35 grams left to reach your goal!") to reduce cognitive load.
Task list hierarchy
Feedback: members wanted immediate visibility into high-priority clinical action items — prescription pickups, lab work, follow-ups — before diving into deep telemetry charts.
Iteration: placed a condensed, high-visibility task list directly under the physician's welcome note, giving users instant clarity on their next steps.
The shipped experience leads with the task list, surfaces weight, blood pressure, and nutrition trends at a glance, and closes with an exercise summary tied directly to the member's physician-recommended targets.
